At Create-WebCL, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your digital product, we offer a straightforward refund and returns policy to make your shopping experience as smooth as possible.
Eligibility
To be eligible for a refund or return, your digital product must meet the following criteria:
- Unused: The product must be unused and in the same condition as you received it.
- Within 30 Days: You must request a refund or return within 30 days of the purchase date.
- Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.
Refund Process
- Contact Us: To initiate a refund or return, please contact our customer support team at support. Please include your order details and reason for the refund request.
- Review: Our team will review your request and assess whether it meets the eligibility criteria.
- Refund Issuance: If your request is approved, we will process the refund to the original method of payment within a reasonable timeframe.
Exceptions
Please note the following exceptions to our refund and returns policy:
- Digital Products: Due to the nature of digital products, once they have been downloaded or accessed, they are not eligible for a refund unless there is a technical issue preventing access to the product.
- Special Circumstances: In exceptional cases, such as technical issues with the product or extenuating circumstances, we may offer refunds or returns at our discretion.